Service Counters Manager | Millennium Park Food Store

Job Role

We are looking for a Service Counters Manager to be part of our fantastic team at our Millennium Park Food Store on a full-time basis.

 

The Service Counters Manager is responsible for the commercial and operational performance of all service counters, including Deli, Butchery, Fish and Food to Go. The role is accountable for sales growth, gross margin, waste control, labour efficiency, food safety compliance, colleague development and customer service standards. Working closely with Store Management, Buying and Supply Chain teams, the post holder will lead the specialist food proposition, review trading performance, take corrective action where required and drive continuous improvement to deliver an outstanding customer experience and support the Society’s commercial objectives.

Duties will include;

• Manage the commercial and operational performance of all Service Counters, including Deli, Bakery, Butchery, Fish and Food to Go.
• Deliver agreed sales, margin, waste, labour, customer service and profitability targets, using trading reviews, KPI reports and action plans to improve performance.
• Maximise sales and reduce waste through effective stock control, ordering, availability, promotions, sampling, cross-selling and seasonal activity.
• Lead, coach and develop colleagues, managing recruitment, succession planning, performance reviews, productivity and labour budgets in line with Society policies.
• Work with Buying Teams and suppliers to develop ranges, support new product launches, benchmark performance and strengthen supplier relationships.
• Maintain high standards of food presentation, freshness, cleanliness, customer service, food safety, health & safety and legal compliance across Jersey and Guernsey.
• Handle customer feedback, embed Society values, support community, charitable, environmental and local supplier initiatives, and carry out other duties appropriate to the role

SKILLS, KNOWLEDGE AND EXPERIENCE REQUIREMENTS

1. Minimum three years’ management experience in food retail, hospitality or fresh food operations.
2. Proven ability to deliver sales, margin, waste, labour and customer service targets.
3. Experience managing budgets, KPIs, trading data and improvement plans.
4. Strong leadership experience, including recruitment, performance management and succession planning.
5. Level 3 Food Hygiene Certificate essential.
6. Strong customer service and communication skills
7. To be able to work in a team and communicate effectively,

You should be flexible in order to meet the demands of our trading hours, which may include weekends, but what you give in enthusiasm we'll return to you in full with training and other benefits and rewards including; staff discount, discretionary bonus, pension scheme, simply Health and a generous holiday allowance, as well as other discounts.

If you have less than five years residency status, you may be considered for full time roles. If you've lived more than five years on the island, you may apply for part time roles

EU settled status document will be required from those holding an EU passport

Bonus: Ability to work flexible working patterns as the role may need some flexibility outside the Monday to Wednesday days. 

Interested? Ready to join us?

To apply, please click the 'Apply Now' button below.

For further information, please contact our People team on tel 879822 or email us today.

We are committed to creating an inclusive and supportive recruitment experience. If you need any assistance when applying, or would benefit from adjustments at interview stage, please reach out to our People Team, we are always happy to support you.

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